gaya9 Privacy Policy

What Information We Collect

gaya9 collects your information in various ways. We collect information you provide voluntarily or that is collected automatically when you create an account on our platform, use betting and casino services, and contact support.

1.1 Information Collected Directly from You

• Full name and date of birth
• Email address
• Mobile number
• bKash, Nagad, or Rocket account number (for payment processing)
• Bank account details (for bank transfers)
• Documents required for identity verification (such as a national ID card)
• Your betting and gaming history

1.2 Automatically Collected Information

When you use the gaya9 platform, our system automatically collects certain information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Activity logs on the platform (login time, page visits, click data)
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

gaya9 uses your information only for the following legitimate purposes:

2.1 Account Management and Identity Verification

We use your personal information to create and manage your gaya9 account, and to verify your identity and age (21+). This helps us prevent minors from using the platform and comply with Anti-Money Laundering (AML) regulations.

2.2 Payment Processing

Your payment information is required to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer. This information is also used to enforce the minimum deposit of ৳100 and minimum withdrawal of ৳800.

2.3 Providing Customer Service

Our 24/7 live chat support team may access your account information to assist you in Bengali. This helps resolve issues quickly and effectively.

2.4 Platform Improvement and Security

We analyze user behavior to improve the functionality of the gaya9 platform, prevent fraudulent activity, and ensure overall security.

2.5 Legal Compliance

Complying with applicable laws and regulations, and retaining necessary information for dispute resolution.

Data Sharing and Disclosure

gaya9 never sells your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banks.
• Technology service providers: Trusted technology partners who assist in operating our platform, working under strict confidentiality agreements.
• Legal authorities: In compliance with applicable laws of Bangladesh, pursuant to a court order or a legitimate request from a regulatory body.
• Fraud prevention: In the interest of protecting account security or investigating fraudulent activity.

Outside of the above cases, we will not share any of your information with third parties without your written consent.

Data Security

Protecting your personal information is gaya9's top priority. We apply industry-standard security measures:

4.1 Encryption Technology

The gaya9 platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Your financial information is always stored in encrypted form.

4.2 Access Control

Only authorized staff can access your information, and only when required for their work. All staff are required to comply with a strict confidentiality policy.

4.3 Security Monitoring

Our security team continuously monitors the platform to detect any suspicious activity and respond promptly.

Cookie Policy

The gaya9 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Use of Cookies

• Essential cookies: Necessary for the basic functionality of the platform — maintaining login sessions, ensuring security.
• Functional cookies: To remember your preferences and settings, such as language preference.
• Analytical cookies: To monitor website usage and improve the platform.

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may limit some features of the platform.

Data Retention Period

gaya9 retains your personal information for as long as it is necessary or required to meet legal obligations.

• Account information: For the duration the account is active and for a defined period after closure as required by law.
• Financial transaction data: For the applicable period required for accounting and legal purposes.
• Communication history: For a defined period to ensure the quality of customer service.

At the end of the retention period, we securely delete or anonymize your information.

Your Rights

You have the following rights regarding your personal information:

• Right to access: The right to request information about what data we have stored about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances (within the limits of legal obligations).
• Right to restrict processing: The right to request restriction of the processing of your data in certain circumstances.
• Right to object: The right to object to the use of your data for a specific purpose.
• Right to data portability: The right to request your data in a structured digital format.

To exercise these rights, please contact our support team.

Protection of Minors

gaya9 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under 21. An age verification process is followed at registration, and required identity documents must be submitted during account verification.

If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

Third-Party Links and Services

The gaya9 platform may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These providers are governed by their own privacy policies, which are outside gaya9's control. We recommend that you also read the privacy policies of these providers.

Changes to the Policy

gaya9 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notice may be sent to your registered email.
• The "Last Updated" date on this page will be changed.

If you continue using gaya9 after a policy change, you will be considered to have consented to the updated policy. Therefore, it is recommended that you review this page regularly.